International Orders: Customs and Duty Fees:

Strong Physiquez does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. Unfortunately, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Strong Physiquez is not responsible for any additional fees or customs fees your country imposes on retrieving your package.

Thank you so much for your understanding. 

I selected 2-3 day delivery.  It's been outside 5 days and my package still hasn't been delivered.

Strong Physiquez prides ourself in getting orders out as quickly as possible.  However, there are sometimes during high peak times that it may take us up to 48 hrs to get your package out.  This is standard processing time.  Your order can then take 3-5 days to be delivered after processing depending on your location.

Additionally, we highly suggest that you check your tracking number before contacting us.  All orders are tracked through USPS and clicking the tracking number in your confirmation email will provide the best fidelity on your package delivery date.  

Lastly, there are occasional times when USPS delays shipment due to volume of orders, weather, and other factors.  Please keep this in mind when waiting for your Strong Physiquez package. 

Can I change my delivery address although my order has been shipped?

Unfortunately, you can not change your address once your order has shipped.  However, we suggest that you contact your local USPS Center and request that your package be diverted to the correct address.

My order is marked as delivered, but I haven't received it.

If your tracking states your package has been delivered, but you have not received it, please first check with any surrounding neighbors for anyone who may have accepted the package on your behalf.  Additionally, sometimes packages are left at the doorstep and sometimes they will be delivered to the mailbox.  Please ensure to check all locations that mail may be delivered to, including apartment clubhouses. 

If you had your Strong Physiquez order delivered to a workplace, please check with all employees who may have accepted the package.  

Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the package is lost. If after this period, you're still unable to locate your order, get in touch with the us at info@strongphysiquez.com,  we'll open an investigation with the courier and do our best to help out. 

There is something missing from my order!

If you are missing an item from your order, or if you received the wrong product, please promptly email us at orders@strongphysiquez.com.  For a faster resolution, please annotate your name, order number, contents in which you received, and contents you are missing.  Our team will look into the matter and work a resolution for you as quickly as possible.